Booking Claims: Prioritize Communication
Before making a new claim for your single trip travel insurance, it's always a good idea to reach out to your travel provider or tour operator first. They may be able to offer solutions such as rescheduling your trip or providing a refund. However, if they are unable to resolve your request, you can proceed with making a claim on your policy.
Contact Us: Assisting You Through the Process
To make a claim, get in touch with our team using the contact details provided below. It's important to have your policy document and any other necessary documentation ready when you call. Our friendly representatives will guide you through the process, explain the necessary steps, and provide an indication of cover for your claim.
What You Need to Do to Make a Claim
Cancellation of Your Holiday:
If you need to cancel your holiday due to medical reasons, it's crucial to seek advice from a doctor to confirm the medical necessity. For all other reasons, get in touch with our claims team as soon as you become aware of the need for cancellation. Remember, cancellation charges increase as your departure date approaches. Our team will inform you about the required information for the claim and determine if your circumstances are covered.
Cutting Your Holiday Short:
In the unfortunate event that you need to cut your holiday short due to a medical condition or the illness, injury, or death of a close relative, certain procedures need to be followed. Contact the Emergency Medical Assistance Service or our claims team upon your return home. They will guide you through the necessary steps and inform you about the information needed to make a claim.
Belongings or Baggage Issues:
If your belongings or baggage are lost, stolen, or damaged during your trip, there are specific actions to take. Report theft incidents to the local police and obtain a written report from them. Additionally, report any lost items to relevant parties or places they might have been handed in and request written confirmation. In case of damage to checked-in luggage, report it to the airline and obtain a Property Irregularity Report (PIR) as soon as possible. Retain receipts for emergency purchases if your baggage is delayed. Contact our claims team once you return home for further guidance and information on making a claim.
Loss of Passport or Essential Travel Documents:
If you lose your passport or other essential travel documents while on your trip, report the incident to the police or consulate immediately. You'll need proof of the incident to make your claim. Make sure to obtain replacement or temporary documents promptly to avoid disruption to your travel plans. Get in touch with our claims team after returning home to further discuss your claim and the required information.
Accidents or Illnesses Abroad:
In the event of an accident or falling ill abroad, it's important to contact our Emergency Medical Assistance Service as soon as possible. Seek outpatient treatment with prior consultation. Keep all receipts, invoices, and reports related to your treatment to support your claim. If public treatment is available, it is advisable to opt for it. Contact our claims team once you return home to discuss your claim further.
Travel Delays, Disruptions, or Missed Departures:
If you experience travel delays, enforced stays, disruptions, or missed departures, make sure to obtain confirmation of the reason and length of the disruption from the provider. Without this confirmation, we may not be able to consider your claim. If you're claiming additional costs, keep all relevant receipts. Contact our claims team after returning home to proceed with your claim and gather any additional information required.
The Information You Need for a Successful Claim
For all claims, it is essential to have an original booking invoice for your holiday showing the dates of travel. Additionally, specific requirements apply for different types of claims:
Cancellation Claims:
- Original cancellation invoices from the tour operator and travel agent.
- Proof of purchase for other pre-paid trip costs, including any refunds received.
- Proof of reason for cancellation (except for medical reasons, where a medical certificate will be provided).
Cutting the Trip Short:
- Documentary evidence justifying the reason for cutting your trip short.
- Evidence of additional expenses incurred in returning home early.
Emergency Medical Expenses:
- Original bills for all claimed expenses.
- Medical report confirming the diagnosis of your condition.
Baggage Loss or Theft:
- Household insurance details.
- Property Irregularity Report or police report.
- Proof of ownership.
- Repair report (if applicable).
Delayed Baggage:
- Household insurance details.
- Property Irregularity Report or police report.
- Proof of ownership.
- Letter from the airline or proof of baggage return.
- Receipts for emergency replacement purchases.
Passport Loss or Theft:
- Household insurance details.
- Property Irregularity Report or police report.
- Proof of ownership.
- Receipt for the emergency passport.
- Evidence of travel and accommodation costs incurred.
Delayed Arrival or Travel Disruption:
- Evidence of flight details and reason for delay.
Missed Departure or Travel Disruption:
- Proof of the reason for the missed departure.
- Original receipts for additional transport and accommodation costs.
Remember, our claims team is always ready to assist you throughout the process. If you have any questions or concerns, feel free to reach out to us using the contact information provided below. We're here to make your claim experience as smooth and stress-free as possible.
Fairer Finance Travel Insurance has received a 5-star rating for its exemplary service.
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